Thursday, March 17, 2022
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Membership Expired notification – but my membership hasn’t!


Hello,

I’ve encountered an issue where our organisation is experiencing membership expired messages when licensed users try to access Captivate 2019.

We’ve tried everything we can think of – logging out and back into creative cloud, reinstalling, rebuilding laptops, removing and reassigning licenses, even checked to make sure we’ve paid the bills! lol! Nothing we can find online has fixed it yet, so we currently think it might be something policy based.

Is anyone aware of any commonly used IT Policies that may be applied which could cause this type of error? I’m told Adobe are whitelisted so shouldn’t be getting blocked by our network.

Just a rough idea of topics would be useful so i can suggest them to our IT guys. I’m more trainer than techy so a bit out of my depth on this one!

Really Appreciate your help!!

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